In an effort to ensure the safety of our staff and clients, we are utilizing low-contact service to all our clients for all pet care needs.
We will only be offering curbside appointments during our hospital renovation.
It is very important that you arrive on time for your pet’s appointment. If you arrive 10 or more minutes late, we may need to reschedule your pet’s appointment. When you arrive for your pet’s appointment, please remain in your vehicle and text us at 360-763-0841 with your pet’s name, and your vehicle description. We will get you checked in and a team member will be out to greet you! Note, that masks are required in the hospital at all times.
Dogs: We will bring a leash to transport your pet inside. Your leashes/harnesses/collars must then be kept in your possession. If your pet cannot be safely transferred to the clinic your appointment will be rescheduled.
Cats: Cats must be in a secure carrier with NO personal belongings or blankets. If your pet cannot be safely transferred to the clinic your appointment will be rescheduled.
For curbside appointments, we will call you at the conclusion of your pet’s appointment to discuss a summary of the visit including treatment authorization, if needed. We will also take payment over the phone and any discharge instructions. We can also email this information to you. Please allow extra time as these new processes will impact workflow.
Medication Procedures: We are able to accommodate pharmacy refills via curbside pickup. We encourage all medication refills to be a minimum of a two-month supply. We will let you know when your medication can be picked up and ask that you call when you arrive.
According to CDC guidance, there is no evidence that companion animals or pets can spread COVID-19 to date. For the latest information about coronavirus and pets, we encourage you to visit the CDC and World Health Organization websites.